Refund & Cancellation Policy

Full Refund to Store Credit (100%): If no Verified Specialist has been assigned to your order yet, you can cancel at any time and receive 100% of your payment credited instantly to your Clutcheo Account Balance with zero fees.

Refund to Original Payment Method: If requested before a specialist is assigned, a refund back to your payment method/crypto wallet will be issued minus a 5% processing fee to cover non-refundable payment gateway charges.

Once a Verified Specialist is assigned and work on the order has started, the order is considered active.

If you wish to cancel an active order, you are eligible for a pro-rata partial refund based on the remaining uncompleted portion of the service.

If minimal progress has been made but a specialist was already reserved, a standard 80% refund applies.

For scheduled team sessions (e.g., raids or group activities), if you fail to show up at the agreed time without 2-hour prior notice, a 50% cancellation fee may be withheld to compensate the specialists for reserved time.

If an order cannot be completed due to client non-cooperation or incorrect parameters provided, our support team will offer alternatives (e.g., converting to a different service or adjusting requirements).

Clutcheo strictly prohibits the use of unauthorized third-party software, cheats, or exploits by our specialists.

If a client provides valid evidence that an issue with their game account occurred directly due to a specialist’s fault, a 100% refund or free re-run will be provided.

Clutcheo is not liable for general game publisher policy changes or actions outside the scope of our direct service.

Fraudulent chargebacks, unauthorized payment reversals, or double-dipping will result in immediate termination of the user account and restriction from all Clutcheo services.

Approved crypto/balance refunds are processed within 24 hours. Bank/Card processing times depend on your financial institution and usually take 1–10 business days.

For questions regarding active refunds, contact us in the Live Order Chat or at support@clutcheo.gg.