Privacy Policy

Every time you access our website, standard internet log data is automatically recorded:

• IP address
• Operating system
• Browser type
• Language
• Access timestamps

This data is logged to protect against fraud, improve platform security, and ensure performance.

To process orders and operate our platform, we share necessary data with trusted third-party services:

• Cryptomus / Payment Gateways: Email, Order ID, and transaction amount required to securely process cryptocurrency and fiat payments. We do not collect or store your payment card or crypto private keys directly.
• Internal Live Chat & Communications: Your chat messages and order progress logs are securely stored in our encrypted database to provide support and order management.
• Google Analytics: Anonymous performance metrics help us optimize site speed and user experience.

When you place an order or interact with our service, we collect:

• Account Information: Email address, Discord tag, or social handle provided during checkout or registration.
• Order Details: Information required to fulfill your order, such as Platform (PC/Console), Region, Character/Server details, or BattleTag/Gamertag.
• Game Account Safety: Any temporary credentials or instructions provided for in-game assistance are strictly confidential, restricted only to active service processing, and never stored permanently in plaintext.

We use technical cookies strictly required for website operation, session authentication, and keeping track of your active order state.

You have full control over your personal information:

• Access: Request a copy of all personal data we hold about you.
• Correction: Request updates or corrections to any inaccurate data.
• Deletion: Request complete deletion of your account and associated data by emailing support@clutcheo.gg, subject to legal or invoicing retention requirements.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.